Refund Policy
Refund Policy of Élan Vitae
At Élan Vitae, we are committed to delivering products that meet the highest standards of quality and satisfaction. If for any reason you are not fully satisfied with your purchase, this policy outlines your rights and our procedures regarding returns and refunds.
Returns
You have the right to request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- All original packaging must be included
- Proof of purchase must be provided
Returns that do not meet these conditions may be declined.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days, depending on your provider
Original shipping costs (if applicable) are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us first via email.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personal care products (if opened or used)
- Items marked as final sale
- Gift cards
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will resolve the situation as quickly as possible.
Contact
For all return and refund inquiries:
Email: info@omscbrand.com
We aim to respond promptly and handle every request with care and professionalism.
Final Note
Élan Vitae stands behind every product we deliver. Our goal is to ensure a seamless and trustworthy shopping experience, built on quality, clarity, and customer satisfaction.